Troubleshooting Online Access

Help! I can't seem to log in to the ASLO website.

Please run through the following checklist and make sure you are logging in correctly.

Are you a current member? Portions of the ASLO website are restricted to members only. If you have not yet joined ASLO, please contact the ASLO Business Office or visit their membership information web page. New memberships are posted to the website each week; if you are a new member, your record may not have been entered yet. You may contact the ASLO Web Editor and request immediate access as a new member.

Has your membership lapsed? Although members are given a grace period to renew at the beginning of the year, once your membership has lapsed your access will be discontinued, and you will not be able to log in to the members-only areas until you renew membership. If you feel that this is in error and you have renewed, please contact the ASLO Business Office at business@aslo.org and we will be happy to check on this for you. If you have not renewed, we encourage you to do so so that you can continue receiving your membership benefits, including online access to the ASLO journals. Renewals may be submitted online by clicking here. As soon as your renewal has been processed by the Business Office, you will once again be able to enjoy your member benefits.

Have you set up online access yet? To access the members-only areas, you must first set up access. If you have not done so, go to the Login Setup page.

Have you entered your user name and password correctly? Your default user name is your member ID number without the leading "P". Your password is the one you chose when you set up access. Note that passwords are case-sensitive and must be entered exactly as you originally did.

I can't remember my password.

When you set up your online access, you were asked to provide your member ID number, a password, and an email address in case of any problems. You can have your password sent to you via email as a reminder. Click here to request an email reminder of your access information.

I am having trouble downloading the journal PDF files. When I click on them, they don't show up in my web browser.

You will need to have the Adobe Acrobat Reader installed in order to view the PDF files. Acrobat Reader is free and available from www.adobe.com. It can be used as a free-standing program to read PDF files, and will also install plug-in support to allow you to view PDF files within Netscape and Internet Explorer web browsers. The program has several viewing options and zoom levels. Many will find the "fit to visible" zoom level most comfortable, but experiment to find the display that is best for you.

If you have installed Acrobat Reader, but PDF files do not download and appear in your web browser, then your web browser is probably not correctly configured to use Acrobat Reader. Additional help can be found on the Adobe website. Other help files for downloading, installing and configuring Reader can be found here.

Our library facility has purchased online access to Limnology and Oceanography. However, when I try to access L&O online, I am asked for a user name and password.

Your library requested online access from a specific range of computer internet addresses. If you are asked to provide your member ID number and a password, then your computer was not among the addresses provided. Please contact your librarian, who may need to request additional addresses.

Please note: Even if you have access to the journals through your home institution, you will not be able to access the members-only areas of the website until you log in with your ASLO member ID and password.